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Customer Service Representative

SUMMARY

Sells and services new and existing customer accounts.? Performs sales and service functions which include collections.?

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Maintains solid customer relationships by handling customer's questions and concerns with accuracy, speed, and professionalism.
  • Performs data entry and uses software programs.
  • Talks with customers by phone or in person to initiate and?follow-up with customers to sell, collect on an account, answer questions, or resolve problems.
  • Answer basic customer inquires regarding Annual Percentage Rate (APR), service charges, account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Issue money orders, complete money transfers and accept payment for bills.
  • Cash checks; verify endorsement, receive proper identification and?ensure validity.
  • Identify counterfeit currency.
  • Follow cash handling procedures including balancing cash drawer daily, pickup and deposit of center's funds.
  • Maintain appropriate currency logs and required daily paperwork.
  • Perform all actions needed to open and close the center along with?complying with all security procedures.
  • Ability to independently operate a motor vehicle to perform various?tasks which may include errands, visits to banks and marketing.
  • Successfully complete New Employee Operations Training Program within 90-days of hire date.
  • Successfully complete required regulatory and company?s mandatory?training programs within the specified time frames.


QUALIFICATIONS? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?

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EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). One to three months related experience and/or training.?

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LANGUAGE SKILLS

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.?
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

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MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.?
  • Ability to compute rate, ratio, and percent.?

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REASONING ABILITY

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.?
  • Ability to deal with problems involving several concrete variables in standardized situations.


Required Experience

OTHER SKILLS AND ABILITIES

  • The ability to prioritize and make on-the-spot decisions regarding?customer transactions, weighing customer satisfaction issues with?company's exposure to loss or fraud.
  • High degree of accuracy.
  • Strong organizational skills.
  • Must have the ability to travel for any required special?assignment.

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PHYSICAL DEMANDS? The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.?

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands, talk or listen. The employee may occasionally be required to stoop, kneel, crouch, or crawl and must be capable to lift/move up to 10 pounds.? Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.?

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WORK ENVIRONMENT? The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position is in an office setting which is usually a quiet. It requires employees to be able to complete tasks outside of the office that include errands, visits to banks, and marketing.

The contact information for this position is:



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